Our terms of service outline the rules and guidelines for using our website and purchasing digital downloads. By accessing our site, you agree to comply with these terms, which are designed to protect both you and Puffgluv Productions. Please read them carefully before making any purchases.

Once your purchase is complete, you will receive an email with a download link. You can also access your digital downloads through your account on our website. Simply log in, navigate to your purchase history, and click on the download links provided for each product.

Due to the nature of digital products, we do not offer refunds once a download has been initiated. However, if you encounter any issues with your purchase, please contact our support team, and we will do our best to assist you and resolve any problems you may have.

Yes, all digital downloads are for personal use only. You may not redistribute, resell, or use them for commercial purposes without prior written consent from Puffgluv Productions. Please respect the copyright and licensing agreements associated with each product.

You can reach our customer support team through the contact form on our website or by emailing [email protected]. We strive to respond to all inquiries within 24 hours, ensuring you receive the assistance you need promptly.

If you forget your password, click on the ‘Forgot Password?’ link on the login page. Follow the instructions to reset your password via the email associated with your account.